http://gethuman.com/rss http://gethuman.com/rss http://gethuman.com/images/gethuman-hands50.gif http://gethuman.com/TJ_Maxx/customer-review_2123.html Sat, 21 Nov 2009 00:25:11 +0000 http://gethuman.com/Texas_Instruments/customer-review_2122.html Sat, 21 Nov 2009 00:09:18 +0000 http://gethuman.com/UPS/customer-review_2121.html Fri, 20 Nov 2009 21:28:56 +0000 http://gethuman.com/Navigon/customer-review_2120.html Fri, 20 Nov 2009 21:13:53 +0000 http://gethuman.com/Citi_Cards/customer-review_2119.html Fri, 20 Nov 2009 21:09:51 +0000 http://gethuman.com/Magnavox/customer-review_2118.html Fri, 20 Nov 2009 20:25:41 +0000 http://gethuman.com/Gateway_Computers/customer-review_2117.html Fri, 20 Nov 2009 18:21:29 +0000 http://gethuman.com/XM_Radio/customer-review_2116.html Fri, 20 Nov 2009 18:04:12 +0000 http://gethuman.com/Virgin_Media/customer-review_2115.html Fri, 20 Nov 2009 16:49:48 +0000 http://gethuman.com/Comcast/customer-review_2114.html Fri, 20 Nov 2009 15:50:36 +0000 http://gethuman.com/Lenovo/customer-review_2113.html Fri, 20 Nov 2009 15:49:09 +0000 http://gethuman.com/Sirius__alt__/customer-review_2112.html Fri, 20 Nov 2009 15:18:06 +0000 http://gethuman.com/Royal_Mail__UK___UK_/customer-review_2111.html Fri, 20 Nov 2009 14:36:54 +0000 http://gethuman.com/Discover/customer-review_2110.html Fri, 20 Nov 2009 14:01:20 +0000 http://gethuman.com/Virgin_Media/customer-review_2109.html Fri, 20 Nov 2009 10:31:01 +0000 http://gethuman.com/blog/Facebook__The_Customer_Service_Challenge_79.html Fri, 20 Nov 2009 03:53:47 +0000 Gethuman gets a lot of requests for a Facebook phone number for customer service. We searched high and low and cannot find a direct phone number for Facebook. We were able to find a few Facebook e-mail addresses and web pages designed to get you in contact with them and we hear that once you contact the help line they set you up with a temporary phone number to speak with a representative.

Check out the updates on our Facebook Page When trying to reach Facebook, please try using multiple formats to get in contact with the company and make sure you let us know what works and what does not. ]]> http://gethuman.com/blog/How_to_Lower_Your_Monthly_Cell_Phone_Charges_78.html Thu, 19 Nov 2009 16:12:57 +0000 Verizon Wireless bill after talking to the customer service representative. While some of the tricks can be considered old hat for the customer service savy, it never hurts to call the company to see what they can do. Some off the suggestions include asking readers to "be polite, direct and calm" as well as asking the customer service representative what they can do to help. Verizon Wireless representatives are more likely to help someone who has lost their job, and will throw away certain monthly charges in order to retain the customer, but as we at Gethuman.com have stated before, if all else fails, threaten to leave for another carrier. It's the oldest trick in the book, but if the company isn't willing to help you out, it doesn't hurt to play a little hardball.

Read more here ]]> http://gethuman.com/blog/Finally__Microsoft_and_Others_Listen_to_Customers_77.html Wed, 18 Nov 2009 16:55:01 +0000 Microsoft are starting to embrace social media outlets such as Twitter and Facebook to improve customer service. Microsoft has over 3500 followers of Windows 7 on Twitter and is looking to ramp up support in order to help customers with their ongoing questions surrounding the launch of Windows 7. While the company admits that "solving a technical issue in 140 characters is tough" it only proves that voices like those expressed here at GetHuman.com are being heard loud and clear and companies can no longer ignore them.

Read more here]]> http://gethuman.com/blog/Vonage__How_32_States_Successfully_Reshaped_Customer_Serive_76.html Tue, 17 Nov 2009 17:40:53 +0000 Vonage has settled with a coalition of 32 states over the company’s cancellation policies. The ruling awarded the coalition $3 million dollars and demanded Vonage reshape the structure of customer service.This includes customer service agents need to obtain customers’ express consent to the service on a recorded phone call and a subsequent e-mail sent to the customer informing them of the service with Vonage .

Vonage also agreed to refund any customers who complained of being improperly billed by Vonage from January 2004 to the present. If you feel that represents you, you must file a complaint with your state’s attorney general to request refund.]]> http://gethuman.com/blog/Verizon__This_Article_Can_Help_You__75.html Thu, 12 Nov 2009 16:43:42 +0000 Verizon customer reported cell phone companies can be extremely flexible with upgrade dates if you're the right kind of customer. But what if your just an average customer? What if you don't have three different lines that you've billed for in the last six years? Other Verizon customers were having difficulty duplicating the same results often being told "Upgrade dates can not be moved," or "long time customers are sometimes able to upgrade sates.

Then they started telling customer service that they "frequently" use and contribute to websites like Gethuman and the tone changed. If you are looking to upgrade your phone with Verizon (though we've heard this also works with T-mobile as well as other cell phone companies). Mention your advocacy on devices like Twitter and Facebook, your frequent Gethuman contributions. It might just help you.]]>