On a daily basis, Gethuman gets a lot of requests for a Facebook phone number for customer service. We searched high and low and cannot find a direct phone number for Facebook. We were able to find a few Facebook e-mail addresses and web pages designed to get you in contact with them and we hear tha...
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Read more about Facebook: The Customer Service Challenge »
Posted by gethuman on Fri, 20 Nov 2009 3:53am
With more and more people losing their jobs and trying to cut back on monthly expenses, an article in the New York Times explains how one customer was able to lower their Verizon Wireless bill after talking to the customer service representative. While some of the tricks can be considered old hat f...
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Posted by gethuman on Thu, 19 Nov 2009 4:12pm
In today's USA Today, writer Jon Swartz explains how companies such as Microsoft are starting to embrace social media outlets such as Twitter and Facebook to improve customer service. Microsoft has over 3500 followers of Windows 7 on Twitter and is looking to ramp up support in order to help custom...
Microsoft Product Support customer service details »
Read more about Finally! Microsoft and Others Listen to Customers »
Posted by gethuman on Wed, 18 Nov 2009 4:55pm
Internet telephone service provider Vonage has settled with a coalition of 32 states over the company’s cancellation policies. The ruling awarded the coalition $3 million dollars and demanded Vonage reshape the structure of customer service.This includes customer service agents need to obtain cus...
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Read more about Vonage: How 32 States Successfully Reshaped Customer Serive »
Posted by gethuman on Tue, 17 Nov 2009 5:40pm
Yesterday a Verizon customer reported
cell phone companies can be extremely flexible with upgrade dates if you're the right kind of customer. But what if your just an average customer? What if you don't have three different lines that you've billed for in the last six years? Other Verizon customers...
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Read more about Verizon: This Article Can Help You! »
Posted by gethuman on Thu, 12 Nov 2009 4:43pm
Best Buy customer posted his experience
In he "got toBest Buy I told the Geek Squad. I even suggested that all I needed for them to do was plug my laptop in with a different cord and/or check my adapter with a multimeter... told me that they did not have an adapter for my computer...however he di...
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Read more about Best Buy: The price we're willing to pay for good customer service »
Posted by gethuman on Wed, 11 Nov 2009 9:25pm
A Time Warner Cable customer recently had an incident with the company when a payment check bounced ( the result of money stolen from her checking account). The customer was quick to call Time Warner Cable customer service and explain why the payment would be late, the representative understood and ...
Time Warner Cable customer service details »
Read more about Time Warner: Customer Trust »
Posted by gethuman on Sun, 8 Nov 2009 8:43pm
T-Mobile customers have been experiencing difficulties making phone calls,texts and receving their voice-mail since last Sunday (11/1/09).T-Mobile have been trying to fix the
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Read more about Let T-Mobile Know If you Are Still Having Issues. »
Posted by gethuman on Fri, 6 Nov 2009 4:17am
Yesterday Gethuman made a post about a Target customer whom did not receive a 10% discount the company had promised him. After many phone calls and an e-mail the customer was immediately given the 10% discount and an additional $25 gift certificate to the store. The blogged closed by askin if this...
Hewlett-Packard customer service details »
Read more about HP: Keeping Promises »
Posted by gethuman on Tue, 3 Nov 2009 3:18am
What do we expect from companies when they do not keep a promise? Target offers newlyweds a coupon for 10% off any items on their registry that they did not initially receive. For one couple a entire year passed and they still had not received their coupon. Alexander (1/2 the couple) sent a letter t...
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Read more about Target: Fixing Customer Service Problems Matters »
Posted by gethuman on Mon, 2 Nov 2009 12:55am
