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<title>Verizon Wireless customer reviews, customer service news, stories, tips, and ratings</title>
<link>http://gethuman.com/Verizon_Wireless/news_950/rss</link>
<description><![CDATA[What customers are saying about Verizon Wireless customer service when calling a customer support phone number, emailing, chatting, or looking online for help]]></description>
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<item>
<title>Verizon Wireless review by a gethuman user</title>
<link>http://gethuman.com/Verizon_Wireless/customer-review_3938.html</link>
<pubDate>Sat, 13 Mar 2010 22:06:37 +0000</pubDate>
<description><![CDATA[Verizon Wireless rating from customer: 1.0 out of 5: Horrible.  Comments from customer: Joke of a company horrible costumer service charged me for roaming in areas that I was told wasn't roaming when I signed up and were very rude on the phone will be canceling and going back to AT@T]]></description>
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<item>
<title>Verizon Wireless review by Pif</title>
<link>http://gethuman.com/Verizon_Wireless/customer-review_3931.html</link>
<pubDate>Sat, 13 Mar 2010 06:19:48 +0000</pubDate>
<description><![CDATA[Verizon Wireless rating from customer: 5.0 out of 5: Excellent.  Comments from customer: Connected immediately, issue was resolved immediately.]]></description>
</item>
<item>
<title>Verizon Wireless review by Lynne</title>
<link>http://gethuman.com/Verizon_Wireless/customer-review_3918.html</link>
<pubDate>Fri, 12 Mar 2010 17:56:04 +0000</pubDate>
<description><![CDATA[Verizon Wireless rating from customer: 5.0 out of 5: Excellent.  Comments from customer: I could not get a live person at 800-922-0204.  888-233-4813 rang a couple times and a live, extremely polite person (native English speaker) took care of my problem- the call was less than 3 minutes.

I had ported my number to Straight Talk in Jan 2010, yet kept receiving email bill notices.  Since no longer a customer, couldn't log in online, and the email link lead only to the first number I tried above.

Turns out I had an outstanding balance of $0.24 even though I was on auto bill pay, and was told my acct was paid in full when closed.  The 24 cents was credited to my account by the verizon rep, and my email address removed from their mailing list.  Woo Hoo!!!!!]]></description>
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<item>
<title>Verizon Wireless review by bktscrambler</title>
<link>http://gethuman.com/Verizon_Wireless/customer-review_3895.html</link>
<pubDate>Thu, 11 Mar 2010 19:23:08 +0000</pubDate>
<description><![CDATA[Verizon Wireless rating from customer: 4.0 out of 5: Good.  Comments from customer: Worked in 2 seconds!  No wait.]]></description>
</item>
<item>
<title>Verizon Wireless review by a gethuman user</title>
<link>http://gethuman.com/Verizon_Wireless/customer-review_3891.html</link>
<pubDate>Thu, 11 Mar 2010 17:41:18 +0000</pubDate>
<description><![CDATA[Verizon Wireless rating from customer: 5.0 out of 5: Excellent.  Comments from customer: Really Good.]]></description>
</item>
<item>
<title>Verizon Wireless review by a gethuman user</title>
<link>http://gethuman.com/Verizon_Wireless/customer-review_3839.html</link>
<pubDate>Tue, 09 Mar 2010 00:25:53 +0000</pubDate>
<description><![CDATA[Verizon Wireless rating from customer: 5.0 out of 5: Excellent.  Comments from customer: Direct to an American.]]></description>
</item>
<item>
<title>Verizon Wireless review by roflcopter69</title>
<link>http://gethuman.com/Verizon_Wireless/customer-review_3792.html</link>
<pubDate>Fri, 05 Mar 2010 20:51:32 +0000</pubDate>
<description><![CDATA[Verizon Wireless rating from customer: 5.0 out of 5: Excellent.  Comments from customer: Great. Totally happy with the service.]]></description>
</item>
<item>
<title>Verizon Wireless review by zel0</title>
<link>http://gethuman.com/Verizon_Wireless/customer-review_3664.html</link>
<pubDate>Mon, 01 Mar 2010 16:54:43 +0000</pubDate>
<description><![CDATA[Verizon Wireless rating from customer: 4.0 out of 5: Good.  Comments from customer: Direct communication, excellent
]]></description>
</item>
<item>
<title>Verizon Wireless review by a gethuman user</title>
<link>http://gethuman.com/Verizon_Wireless/customer-review_3647.html</link>
<pubDate>Sun, 28 Feb 2010 16:39:41 +0000</pubDate>
<description><![CDATA[Verizon Wireless rating from customer: 5.0 out of 5: Excellent.  Comments from customer: The wait time was not unreasonable considering I called in the middle of the day. I didn't have to press any other buttons to get on a line to reach a person, I just had to wait. The customer Service agent (Leticia?) was very professional and even friendly! She didn't tell me she had to transfer me to a different department or anything, just delt with my issue, then and there. THANK YOU]]></description>
</item>
<item>
<title>Verizon Wireless review by cwhonkahi</title>
<link>http://gethuman.com/Verizon_Wireless/customer-review_3598.html</link>
<pubDate>Fri, 26 Feb 2010 02:32:44 +0000</pubDate>
<description><![CDATA[Verizon Wireless rating from customer: 5.0 out of 5: Excellent.  Comments from customer: Answered within one min.]]></description>
</item>
<item>
<title>Verizon Wireless review by daffy</title>
<link>http://gethuman.com/Verizon_Wireless/customer-review_3530.html</link>
<pubDate>Tue, 23 Feb 2010 19:32:11 +0000</pubDate>
<description><![CDATA[Verizon Wireless rating from customer: 5.0 out of 5: Excellent.  Comments from customer: Good experience]]></description>
</item>
<item>
<title>Verizon Wireless review by a gethuman user</title>
<link>http://gethuman.com/Verizon_Wireless/customer-review_3515.html</link>
<pubDate>Tue, 23 Feb 2010 03:19:03 +0000</pubDate>
<description><![CDATA[Verizon Wireless rating from customer: 1.0 out of 5: Horrible.  Comments from customer: If your calling to buy something then you'll speak to someone who speaks English and you'll get fast service.  But if you're calling to cancel something or report a problem then you better have a lot of time on your hands.  You'll be passed around to several different non English speaking Verizon representitivies each time being put on hold for 10 minutes and none of which will be authorized to cancel your service or resolve your issue.  ]]></description>
</item>
<item>
<title>Verizon Wireless review by a gethuman user</title>
<link>http://gethuman.com/Verizon_Wireless/customer-review_3490.html</link>
<pubDate>Mon, 22 Feb 2010 16:32:37 +0000</pubDate>
<description><![CDATA[Verizon Wireless rating from customer: 5.0 out of 5: Excellent.  Comments from customer: A REAL PERSON THAT SPOKE ENGLISH!!!!! IT WAS A MIRACLE!!!!! THEY ANSWERED INSTANTLY!]]></description>
</item>
<item>
<title>Verizon Wireless review by a gethuman user</title>
<link>http://gethuman.com/Verizon_Wireless/customer-review_3466.html</link>
<pubDate>Sat, 20 Feb 2010 03:55:37 +0000</pubDate>
<description><![CDATA[Verizon Wireless rating from customer: 5.0 out of 5: Excellent.  Comments from customer: Rang to a real person immediately.  Problem fixed. ]]></description>
</item>
<item>
<title>Verizon Wireless review by a gethuman user</title>
<link>http://gethuman.com/Verizon_Wireless/customer-review_3454.html</link>
<pubDate>Fri, 19 Feb 2010 00:17:23 +0000</pubDate>
<description><![CDATA[Verizon Wireless rating from customer: 2.0 out of 5: Poor.  Comments from customer: I thought their service was okay, with only minor glitches, until I cancelled my account. I closed it the beginning of November. I had a little over a $200 credit (mistakes probably on both sides). I was told that I would receive a check in 4 to 6 weeks. When I didn't receive a check by the beginning of January, I called again. This time I was told that they don't issue refunds until your account has been closed at least 60 days. (Try not paying your bill for 60 days!) Well, I still haven't received my refund. I called again yesterday (Feb. 18) and was told that check had not been sent. Apparently every time I called before, a customer service rep had filled out the appropriate form but it had been denied because the account had not been closed for 60 days. Never was I notified of this. The rep told me again that she had filled out the appropriate forms and it would take 4-6 weeks before I get my refund. Of course, I don't believe it. At this point, I had been on the phone (most of the]]></description>
</item>
<item>
<title>Verizon Wireless customer service tip from Paul</title>
<link>http://gethuman.com/Verizon_Wireless/customer-tip_961.html</link>
<pubDate>Tue, 05 Jan 2010 05:05:03 +0000</pubDate>
<description><![CDATA[Verizon Wireless tip: My voicemail has been out for 3 weeks. They've told me it's a network problem. I've made phone calls and went to the store today. While I was there the rep told me someone else had been in earlier with the same problem. Another guy walked in asking about his voicemail. He said his had been out 4 weeks. 
The rep finally told me they didn't know when the problem would be fixed. This is horrible service I'm switching carriers. I heard Sprint roams on the Verizon network so I'm going to try them. Can't wait for Verizon to try and collect an early termination fee.]]></description>
</item>
<item>
<title>Verizon Wireless customer service tip from Ricko</title>
<link>http://gethuman.com/Verizon_Wireless/customer-tip_945.html</link>
<pubDate>Wed, 30 Dec 2009 23:55:03 +0000</pubDate>
<description><![CDATA[Verizon Wireless tip: Called to clear up charges and order new phone. Was only on hold less than two minutes. CS Rep was great and handled everything.]]></description>
</item>
<item>
<title>How to Lower Your Monthly Cell-Phone Charges</title>
<link>http://gethuman.com/blog/How_to_Lower_Your_Monthly_Cell_Phone_Charges_78.html</link>
<pubDate>Thu, 19 Nov 2009 16:12:57 +0000</pubDate>
<description><![CDATA[With more and more people losing their jobs and trying to cut back on monthly expenses, an article in the New York Times explains how one customer was able to lower their <a href="/Verizon_Wireless-customer-service_950.html">Verizon Wireless</a> bill after talking to the customer service representative.  While some of the tricks can be considered old hat for the customer service savy, it never hurts to call the company to see what they can do.  Some off the suggestions include asking readers to "be polite, direct and calm" as well as asking the customer service representative what they can do to help.  <a href="/Verizon_Wireless-customer-service_950.html">Verizon Wireless</a> representatives are more likely to help someone who has lost their job, and will throw away certain monthly charges in order to retain the customer, but as we at <a href="/some_page.html">Gethuman.com</a> have stated before, if all else fails, threaten to leave for another carrier.  It's the oldest trick in the book, but if the company isn't willing to help you out, it doesn't hurt to play a little hardball.  
<br /><br /> 
<a target="_blank" href="http://bucks.blogs.nytimes.com/2009/11/18/how-to-negotiate-a-lower-cellphone-bill/">Read more here</a>
   ]]></description>
</item>
<item>
<title>Verizon Wireless customer service tip from BobWhite</title>
<link>http://gethuman.com/Verizon_Wireless/customer-tip_532.html</link>
<pubDate>Tue, 25 Aug 2009 21:17:38 +0000</pubDate>
<description><![CDATA[Verizon Wireless tip: Contact worked well, waited a few seconds, pushed pound, got another menu, waited a few seconds, hit zero, got another menu and hit zero immediately and went straight to a helpful Wireless Rep.]]></description>
</item>
<item>
<title>Verizon Wireless customer service tip from prof</title>
<link>http://gethuman.com/Verizon_Wireless/customer-tip_528.html</link>
<pubDate>Tue, 25 Aug 2009 15:27:14 +0000</pubDate>
<description><![CDATA[Verizon Wireless tip: I have had HORRIBLE service from Verizon in recent days. About 2 weeks ago, my internet service stopped working (I have a Verizon aircard and wireless internet service). I called in to Verizon to see what had happened.  I was on the "robot" phone service for over an hour and a half before I finally got a live person !  I then was told that my service had been deactivated due to non-payment more than a year ago (which wasn't true).  I explained that I had never been notified that I owed any money in that whole time!  I was then told to get service back, I would have to sign up as a new customer and that I would be charged a reconnection fee.  During that conversation, they finally "discovered" that I had paid all my fees and that Verizon had shut me off for no reason.  Then she goes on to tell me that I would have to be put in as a new customer anyway and that it would still cost me money to be reactivated!  Of sourse, I objected and said I would refuse to pay the fees since it was Veri]]></description>
</item>
<item>
<title>Verizon Wireless customer service tip from LJR</title>
<link>http://gethuman.com/Verizon_Wireless/customer-tip_466.html</link>
<pubDate>Thu, 06 Aug 2009 18:43:13 +0000</pubDate>
<description><![CDATA[Verizon Wireless tip: 31july 3:00pm - changed to wireless modem service.
       6:25pm - phone DSL no longer available
3 Aug - rec'd modem; after a couple hr, called tech support - after 2 hr of unsuccessful tech support, the tech said he would mail the set-up CD, and said he must transfer me to their consultant for my cptr company; that one was inaudible.
4-6aug - tech support at work has tried unsuccessfully to restore my cptr to pre-verizon-support. 
6aug - called again to get the set-up CD; this took 32 minutes including 3 transfers and my calling back 4 times due to being transferred back to original robot-menu.  ]]></description>
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