Northwest Airlines customer reviews

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Northwest Airlines customer support at a glance

18 user ratings

4.3/5

Good

Customer care available

Most recent review

Most recent user tip

jamiel1115, 20 days ago
"I received great customer service! The gentleman was very he..."


Excellent

7 mins wait time

ajcbostonma, 2 mos ago
"got what i needed. Contact information for baggage service ..."


Good

3 mins wait time

Anonymous, 2 mos ago
"I got seat reservations during the busy holiday season at th..."


Excellent

3 mins wait time

Grrrrrrr, 3 mos ago
"I gave up waiting after 28 minutes of canned music and no hu..."
no rating yet 28 mins wait time

Anonymous, 3 mos ago
"On hold for 20 minutes before I gave up. This is not a real ..."


Horrible

20 mins wait time

Next 5 reviews » See ratings over time

add your tip or feedback » see all » Tips and feedback from others
sg: 23 Sep, 2009 (5 mos ago)	"I was able to get seat assignment through this phone number within a minute. I called the standard NW customer service phone number and after navigati..." more »
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