http://gethuman.com/Facebook/news_301/rss http://gethuman.com/Facebook/news_301/rss http://gethuman.com/images/gethuman-hands50.gif http://gethuman.com/Facebook/customer-tip_1230.html Thu, 04 Mar 2010 01:26:48 +0000 http://gethuman.com/Facebook/customer-review_3749.html Wed, 03 Mar 2010 19:13:55 +0000 http://gethuman.com/Facebook/customer-tip_1097.html Wed, 10 Feb 2010 03:31:01 +0000 http://gethuman.com/Facebook/customer-review_3152.html Tue, 02 Feb 2010 13:49:26 +0000 http://gethuman.com/Facebook/customer-review_3083.html Thu, 28 Jan 2010 11:45:12 +0000 http://gethuman.com/Facebook/customer-tip_1046.html Thu, 28 Jan 2010 11:41:40 +0000 http://gethuman.com/blog/Facebook__How_to_Find_a_Mailing_Address_104.html Wed, 27 Jan 2010 17:30:20 +0000 Gethuman volunteers are obsessed with finding customer service options for Facebook. On a daily basis we receive a lot of requests asking for assistance in contacting Facebook. While it's not a huge development, Gethuman was able to find a mailing address for Facebook. You may write to the company at: 1601 S. California Avenue, Palo Alto, CA 94304.

The address was discovered when volunteers were tipped off about a valuable, but often overlooked customer tool; the privacy policy. Any website that collects data from its users is legally required to present a privacy policy, and all privacy policies must display a physical address to send mail to. It is important to note that the address provided by the privacy policy may not be staffed to assist with customer records, transactions, customer service systems, and other customer service resources,but it is one more tool to help you locate and talk with actual humans. Let the Gethuman community know if these addresses help. ]]> http://gethuman.com/Facebook/customer-review_2898.html Wed, 13 Jan 2010 16:11:49 +0000 http://gethuman.com/blog/Facebook__Surveys_Are_Not_Customer_Service_94.html Tue, 05 Jan 2010 02:50:03 +0000 Gethuman are kind of obsessed with Facebook but not for the reason you might think. Facebook claims to have 350 million users yet the social networking site offers very little in customer service to those millions . Gethuman volunteers have spent hours mining for some direct link to Facebook. They've retrieved some pretty good stuff but there is still no "one stop" cheat. So it is of interest to us when Facebook shows some signs of caring about it's users.

Recently Facebook sent users a multiple-choice survey asking how they felt about the sites updated Newsfeeds. What makes this Facebook survey a little different is that possible responses to questions range from "made me feel a lot worse” to “made me feel a lot better". It's an interesting concept that a company be concerned with how a service made a customer feel in addition to if it worked. The problem is Facebook seems to neglect that taking customer's concerns into a account requires more than survey's about Facebook has finally gotten around to providing customer service to its millions of users, kind of. Facebook recently updated it's Help Center, which includes a new search results page, an improved left-hand navigation bar as well as a “Help Discussions" buttons which shows user-generated discussions on various site features. Each FAQ answer and community discussion thread now comes with it's own unique URL so users can share them easily with others in need.

So if you're looking to get someone from Facebook on the phone it seems that the company is still a long ways from providing such convince, but they're making "progress". Let the Gethuman community know if the new Help Center is a helpful resource or just another way for Facebook to ignore the millions of customers who generate Facebook's value]]> http://gethuman.com/Facebook/customer-review_2322.html Fri, 04 Dec 2009 22:28:35 +0000 http://gethuman.com/blog/Facebook__The_Customer_Service_Challenge_79.html Fri, 20 Nov 2009 03:53:47 +0000 Gethuman gets a lot of requests for a Facebook phone number for customer service. We searched high and low and cannot find a direct phone number for Facebook. We were able to find a few Facebook e-mail addresses and web pages designed to get you in contact with them and we hear that once you contact the help line they set you up with a temporary phone number to speak with a representative.

Check out the updates on our Facebook Page When trying to reach Facebook, please try using multiple formats to get in contact with the company and make sure you let us know what works and what does not. ]]> http://gethuman.com/Facebook/customer-tip_790.html Tue, 10 Nov 2009 01:56:58 +0000 http://gethuman.com/Facebook/customer-tip_777.html Wed, 04 Nov 2009 15:43:18 +0000 http://gethuman.com/blog/Facebook_users_angry_over_account_shutdown_problems_54.html Sat, 10 Oct 2009 14:56:15 +0000 Facebook in recent days. The complaint: no access to Facebook accounts, and no further information from the company.

For a long time now, we've had very little to list in the way of Facebook customer support here on gethuman. The company does not actually have a phone number for users to call. Instead, it relies on all inquiries going through email. And while email has its place in the world of communication, users are becoming increasingly agitated that they can't speak to a person at Facebook. In addition to holding their contacts, conversations and other valuable information, users talk about Facebook acting as their job networking base while job searching.

The gethuman community would like to see Facebook take communication with its users more seriously. Not only because users often have very valuable input for an operation of that size, but also because users depend heavily on their Facebook accounts these days.

After all, isn't this a social networking platform? Or do we need to start calling Facebook the "anti-social networking platform"? ]]> http://gethuman.com/Facebook/customer-review_1431.html Wed, 23 Sep 2009 17:40:29 +0000