urn:uuid:0625dc36-d96f-6381-1a2a-80064f845bda http://gethuman.com/Amazon_com/news_44/atom http://gethuman.com/images/gethuman-hands50.gif urn:uuid:e8a83e13-ba9e-0a59-729d-fc2f8fdee2ae 2010-03-03T17:38:37+00:00

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urn:uuid:716e24ff-b121-f90b-64c7-e869c65a6155 2009-12-22T00:48:24+00:00

Amazon.com for their holiday shopping, and why not? Amazon has hundreds of products and a strong community of customers offering suggestions and feedback on products. But Gethuman has a haunch that it also has a lot to do with Amazon's willingness to bend over backwards for its customers, especially in the holiday season.

A recent Amazon.com shopper ordered iPod speakers for their sister's Christmas present, when he saw that they would not arrive in time for Christmas he called Amazon's customer service who "immediately offered to ship a new set overnight for free". Don't mistake this for a fluke. An Amazon customer service representative let Gethuman know that they are "prioritizing all shipments, even super saver ones, with an estimated delivery date of December 24 or sooner".]]>

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urn:uuid:c440090e-1b30-42b6-e503-eac2d9f66425 2007-03-07T09:51:28+00:00

- No waiting They'll connect you directly with a Customer Service Associate,
- No delays as long as you're logged into Amazon when you "Click to Call us", They'll know who you are; you won't have to answer a lengthy series of questions to verify your identity, you can get right down to business, and
- They're ready to answer your questions the Customer Service Associate who speaks to you will be immediately ready to focus on your questions.

My experience was: I didn't have to wait. My phone rang immediately and I was connected within a minute to a human. Since I was logged in, I didn't have to provide a lot of information; they knew who I was and quickly pulled up the information about my order. And the representative was ready to focus on my question.

I called several times to test this and got a representative with an accent several times. Their recorded message (before the human came on) was a bit verbose, but not too bad. Also, a few of the times that I called they were making upgrades to their system and couldn't help me at all. Hopefully that was just a bad day for them in that regard.

Overall, that's pretty good, when compared to our standards. I can really only knock them on two items: difficulty understanding the reps and verbosity. But I do commend their innovative use of technology. Of course it assumes that you're willing to log on via the Internet, but if you're willing to make that effort, seems like they are willing to respond.]]>