AT&T customer reviews

AT&T support at a glance

56 user ratings

2.9/5

Average

Customer care available

what other customers say	their hold time
add your review » AT&T customer service reviews
"I have called about 12 times trying to figure out why m..."	9 mins	-Anonymous, 2 days ago	more »
"did get a live person but only serves the South West bu..."	1 min	-Anonymous, 3 days ago	more »
"7 calls now and still have a $250 late charge that dish..."	40 mins	-heyinter..., 6 days ago	more »
"they just left me on hold for 30min"	48 mins	-Anonymous, 7 days ago	more »
"Called at 7 PM and got "AT&T Customer Service is curren..."	less than 1 min	-kellis, 8 days ago	more »
"Great experience! I was told when I purchased my phone ..."	less than 1 min	-Daedalus, 9 days ago	more »
"I tried the 888-387-6270 number and got a rep in less t..."	1 min	-Copyride..., 11 days ago	more »
"Representative was unhelpful or unable to help. Would ..."	2 mins	-adwright..., 14 days ago	more »
"I can't push any numbers on my cell phone, explained to..."	1 min	-Anonymous, 15 days ago	more »
"Quick and easy - the representative waived the "upgrade..."	1 min	-Anonymous, 15 days ago	more »
"number has been disconnected"	1 min	-K, 15 days ago	more »
"Right in, no waiting."	less than 1 min	-Anonymous, 23 days ago	more »
"this connects you to a service center in Texas. I am i..."	less than 1 min	-Anonymous, 24 days ago	more »
"Only works for people in the "southwest""	1 min	-Anonymous, 25 days ago	more »
"fast"	1 min	-Anonymous, 28 days ago	more »
"great. hung up after 10 minutes on the other call and g..."	3 mins	-Alin S, 29 days ago	more »
"guy does not handle illinois and forwarded me to regula..."	less than 1 min	-alin s, 29 days ago	more »
"eh on par. not spectacular."	10 mins	-Alin S, 29 days ago	more »
"Terrible, spent 45 minutes to actually talk to someone...."	45 mins	-darkNiGH..., 30 days ago	more »
"Got someone in about 15 seconds. Just wanted to stop r..."	1 min	-Anonymous, 1 mo ago	more »
"very quick response, call was picked up almost immediat..."	less than 1 min	-Anonymous, 1 mo ago	more »
"5 minute wait, then asked for my phone #, then told had..."	5 mins	-erikSF99, 1 mo ago	more »
"I tried your method of just hitting O at every prompt a..."	1 min	-Anonymous, 1 mo ago	more »
"Pretty fast, may be because I called early in the morni..."	1 min	-Anonymous, 1 mo ago	more »
"This is regards to AT&T's phone service (yes, we still ..."	103 mins	-Annoyed ..., 1 mo ago	more »
"5th try on the phone 4 on the internet, just pressed 0 ..."	10 mins	-dschack, 1 mo ago	more »
"they said they would transfer me to the appropriate dep..."	10 mins	-Anonymous, 2 mos ago	more »
"Once I was connected the person I talked with was able ..."	50 mins	-Handi, 3 mos ago	more »
"fast, accurate, they actually got it right this time"	1 min	-philber, 3 mos ago	more »
"Called about the same billing problem 3months in a row ..."	5 mins	-devinded..., 3 mos ago	more »
"Waited to get to person, but she was great - back-dated..."	6 mins	-marmo, 3 mos ago	more »
"Worst costumer service ever. When you call to sign up i..."	70 mins	-lizzie21..., 3 mos ago	more »
"AT&T "customer service" is a complete joke. They screwe..."	64 mins	-heatherd, 4 mos ago	more »
"Hung up after 57 min on hold trying to get info about u..."	57 mins	-le, 4 mos ago	more »
"I will discontinue my service with att"	6 mins	-bambola1, 4 mos ago	more »
"Quick service to cancel one account and edit another. ..."	1 min	-suldrew, 4 mos ago	more »
"AT&T is not in the communication business"	22 mins	-themadma..., 4 mos ago	more »
"Four calls, nothing none on lack of Internet"	30 mins	-madfrust..., 5 mos ago	more »
"with deathly ill cancer patient in house,my phone has b..."	15 mins	-hungup, 5 mos ago	more »
"Finally got a 4 hour time window for tech"	12 mins	-Kenn, 5 mos ago	more »
"total 28 mins on hold. finally cancelled my installatio..."	28 mins	-abbyhill, 5 mos ago	more »
"Signed me up for installation, I wanted a repair"	12 mins	-abbyhill, 5 mos ago	more »
"business phone out of service for one day still had to ..."	less than 1 min	-florabun..., 6 mos ago	more »
"made problem worse"	30 mins	-ko, 6 mos ago	more »
"3 calls = 28+ minutes to arrange stop pmt of future ser..."	21 mins	-AJBest, 6 mos ago	more »
"My sister passed away I called to cancel her service an..."	20 mins	-KermitNo..., 6 mos ago	more »
"Rep answered questions, was helpful. Found a less expe..."	31 mins	-Eric, 7 mos ago	more »
"where to buy batteries"	6 mins	-Maureen, 7 mos ago	more »
"While not happy with available options, service was pro..."	1 min	-ALJ, 7 mos ago	more »
"I wanted to disconnet service so that is why i think ev..."	4 mins	-msande7, 7 mos ago	more »
"glad it's not only me who they don't give straight answ..."	10 mins	-cg1981, 7 mos ago	more »
"circular routing/disconnection/lies (told no Saturday i..."	20 mins	-Andy, 8 mos ago	more »
"could not get a straight answer"	10 mins	-mfsings, 8 mos ago	more »
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AT&T customer reviews

AT&T support at a glance

AT&T customer service reviews